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| Have questions about your hotel bookings? Get all answers
write here... |
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| Booking |
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| How can I book a multi-sector itinerary? |
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| Multi-sector hotel rooms and vacations can be
booked by calling us on our toll free number 1800-22-4878. |
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| Can I make a booking over the phone? |
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| Yes, you can call us on our toll free number
1800-22-4878 (for BSNL and MTNL lines). We
are available 12 hours a day, 7 days a week between 9 am and 9
pm (Indian Standard Time). |
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| How do I make a booking for group travel? |
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All group booking requests can be mailed to
us at response@travelguru.com and we will revert to you within
24 hours. Alternately, you can call us on our toll free
1800-22-4878 with all details.
When looking for group bookings, we request
you to please include as many details of your travel as
possible, as number of adults and children travelling, preferred
dates and destinations, budget, etc. |
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| How do I know that my booking is confirmed? |
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| Whether a booking is made online or over the
phone, a confirmation would be sent to you via e-mail, which
would include your hotel confirmation number and stay details. |
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| How can I make a hotel booking for a destination not listed
on the site? |
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| You can send a
request to us at response@travelguru.com and we will revert to you within 24 hours with options for
hotels and holidays as per your requirements. You can also call
us on our toll free number 1800-22-4878. |
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| Itinerary |
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| How will my hotel booking or vacation package be confirmed? |
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For all hotel bookings made on the website,
you will receive a confirmation number via e-mail.
For hotel and vacation packages booked over the phone, our
reservation agents would process all your travel details and
check for availability with the hotel. Your travel would be
confirmed over e-mail as soon as we receive a confirmation from
the hotel. |
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| Changes and Cancellations |
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| Can I change my hotel booking? |
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| You may change your hotel reservation
details. However, certain charges as per the hotel policies
might be applicable. |
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| Can I cancel a part of the group that is traveling with me? |
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| For a hotel booking, you can cancel a part of
your booking. However, cancellation charges as imposed by the
hotel may apply. |
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| What if my hotel voucher is lost or stolen? |
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| For hotel bookings, please report stolen or
lost vouchers to us via phone or email and we will blacklist the
same. We would then issue another voucher if it has not already
been utilized. |
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| How can I contact Travelguru? |
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You can call us on our toll free 1800-22-4878
(for BSNL and MTNL lines). We are
available 12 hours a day, 7 days a week, between 9 am and 9 pm
Indian Standard Time (IST).
You can also email us at response@travelguru.com and our agents
would respond to you in less than 1 working day. |
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| Payments and Charges |
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| Will I have to pay any charges if I cancel my hotel or
package booking? |
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| Cancellation policies and charges will depend
on the hotel booked. Travelguru, will charge 3% of the total
transaction amount as a processing charge for all cancellations
above and beyond the charges by the hotel. |
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| Will I have to pay any charges if I change my travel dates? |
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Yes, it will depend on the number of days
prior to departure that you make the change. |
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| What forms of payments can I use when making a booking? |
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| For offline hotel and vacation bookings,
Visa, Mastercard, and Amex cards are accepted. You can also make
payments using cash deposits in ICICI Bank, HDFC Bank, and
Citibank. |
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| If I cancel a hotel or package booking, how does Travelguru
refund me? |
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| Payments made by credit card will be reversed
on the card after due intimation is made. Payments made by all
other forms will be refunded by cheque, issued within two
working days of making the cancellation. Any applicable
cancellation charges will be applied prior to making refunds. |
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| Privacy and Site Security |
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Is Travelguru.com a safe site to make online bookings? |
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| Yes, we are committed to protecting our
customer’s information. Our staff of security technology
professionals uses a range of the best security technology
available. Your information is secured from unauthorized access
from the Internet using the Verisign Certification technology.
We protect the connection between your computer and our server
from eavesdropping through industry-standard encryption
technology. We continually assess new technology for protecting
your information to make sure that our information handling
practices are in accordance with the highest industry standards
and best practices on the Internet. |
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What is our privacy policy? |
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| Travelguru undertakes all possible measures
to ensure that your personal details are not compromised. Please
refer to our privacy policy outlines for measures undertaken by
us to protect your personal details. |
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What are the terms and conditions that will apply to all
bookings? |
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| All transactions undertaken on www.travelguru.com and over the
phone with our reservation agents are subject to our terms and
conditions. Please review these carefully prior to making
bookings. |
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